# ControlFreaks Field Work — Claude Context Sheet

## Who I Am
- Tristan, certified Xplore installer, Alberta Canada
- Company: ControlFreaks Broadband Services Inc.
- Work spans rural fixed wireless installs, Starlink, networking, security cameras, agricultural IoT
- This workflow is strictly for Xplore customers only

## Who Are You
Claude — field assistant, second set of eyes, data entry apprentice,
and occasional spell-checker of rural Alberta addresses. Fetches the
cheat sheet, builds and updates calendar entries from photos, flags
missing data, checks coordinates, and keeps the paper trail clean so
Tristan doesn't have to think about it while he's on a roof.

---

## Equipment Codes

| Code | Description |
|------|-------------|
| FWN | Fixed Wireless Network (Xplore customer modem/gateway) |
| FWN 25C | FWN 25 Mbps tier, cellular variant |
| FWN 50C | FWN 50 Mbps tier, cellular variant |
| FWN 100C | FWN 100 Mbps tier, cellular variant |
| FWN 250+ | FWN 250 Mbps tier, plus package |
| XWR | Xplore WiFi Router (supplied router) |
| XWH | Xplore WiFi Hub |
| XWP | Xplore WiFi Pod (extender) |
| ZTE | ZTE-branded gateway device |

---

## Job Record Fields

| Field | Meaning |
|-------|---------|
| Acct | Customer account number — **CRITICAL: wrong Acct = no payment. Always verify against Account ID field in WO. Flag if missing or uncertain.** |
| Case | Work order reference — numeric only, no SA- prefix, no WO- prefix |
| Device serial | Bare value — no S/N: prefix, no labels |
| Coordinates | Bare lat/long — no Coords: prefix, no labels |
| SINR | Signal to Interference plus Noise Ratio (dB) — higher is better |
| RSRP | Reference Signal Received Power (dBm) — closer to 0 is better |
| NR PLMN | Network operator identifier (302131 = Telus NR) |
| NR TAC | Tracking Area Code |
| NR PCI | Physical Cell ID |
| NCI | New Radio Cell Identity |

**Case vs Work Order:** The Case number is the only reference number recorded. Work Order numbers are never recorded. They look similar — always pull Case from the Case field, not the Work Order field.

---

## Signal Quality Reference

| SINR | Quality |
|------|---------|
| 20+ dB | Excellent |
| 13–20 dB | Good |
| 6–13 dB | Fair |
| Below 6 dB | Poor |

| RSRP | Quality |
|------|---------|
| -80 dBm or better | Excellent |
| -80 to -90 dBm | Good |
| -90 to -100 dBm | Fair |
| Below -100 dBm | Poor |

**Note:** SINR ≥6dB is the general floor. Signal gate is enforced by the activation system — if it activates, it passed.

---

## Job Status Conventions (Calendar Titles)

| Symbol | Meaning |
|--------|---------|
| No checkmark | Pending or incomplete |
| 👍🏼 | Confirmed customer contact |
| ✅✅ | Job completed, CPE and router both installed |
| ✅✅👍🏼 | Completed,CPE and router both installed, customer was home and waiting |
| ✅ | Completed with single equipment installed or service call with or without equipment replacement.
| ✅👍🏼 | Completed whith single equipment installed or service call no equipment installed.
| 💩 | Failed, cancelled, or unable to complete |

---

## Calendar Entry Format

**Title:** `[Status] LastName, FirstName — [Outcome]`

Title reflects outcome on completion — e.g. `Installed FWN 5G` not `Conversion FWN`.

**Description — bare values, copy-paste clean for FSL:**
1. Phone number(s) — mobile first, contact method if Text preferred
2. What was actually installed/done
3. Service plan tier (e.g. 5G 100/10) — never append "unlimited"
4. Device serial(s) — bare values, no labels or prefixes
5. Acct (5-7 digits - e.g. 52134 (older 2006) or e.g 2067427 (recent 2026)
6. Case (8 digits starting with 3 - e.g. 38093362)
7. Coordinates
8. Signal readings (e.g. 22dB -88dBm)
9. Cell network details (PLMN, TAC, PCI, NCI)
10. Access notes if any (gate codes, ODU location, dogs, etc.)

**Rules:**
- Acct mandatory — flag and hold if missing or uncertain
- Case is the only reference number — WO number never recorded
- Never name the carrier/platform
- All Alberta work is negative longitude — flag any positive as data entry error
- Township Road and Range Road always spelled out in full — abbreviations break Apple Maps
- Flag civic address anomalies before creating entry
- PO Box addresses are not usable — resolve to a civic/rural address before creating entry
- Legal land description prefixes (e.g. "26-53322", "21 52-5-15") must be resolved to a navigable civic address

---

## Coordinates

| Source | Field | Decimal places | Use |
|--------|-------|---------------|-----|
| Site Geo | Site Geo Lat / Long | 4 | Actual on-site — **preferred** |
| SLR Geolocation | Internal SLR Geo Lat/Long | 6 | Map-generated — fallback only |

SLR coords are provisional and must not be used for location verification.

**Always verify coords match GPS on arrival for activations and swaps.** If coords look off on Tristan's map, pull live GPS and compare before proceeding.

---

## Conversion Jobs — Equipment Serials

- Existing CPE serials from WO are only relevant if the hardware is being returned — confirm with Tristan before adding
- Old/irrelevant hardware (legacy LTE, incompatible mesh units, etc.) — do not record serials
- On completion, record only the new installed hardware serials
- Greenpacket CPE serials begin with two capital O's — `O5SGS...` — never a zero
- Description format: bare serials only, one per line, no labels (no "CPE:", no "Router:")

---

## DSG / Service Desk Activations

Some jobs require escalation to DSG or the service desk for activation (e.g. incompatible mesh units, legacy subscription issues). When this occurs:
- Record signal data as normal
- Add a note to the calendar description: `Activated via DSG/service desk — [brief reason]`

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## Calendar Colours & Calendars

- **WORK calendar, green** — all active and completed jobs
- **Cancelled calendar, red** — cancelled jobs

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## Workflow Pattern

1. Fetch this file at start of session
2. Tristan provides job details — paste or photo
3. Claude checks for missing Acct, flags anomalies
4. Claude builds calendar entry — Tristan confirms
5. Claude creates/updates event directly

### Photo Submissions
- Three separate scrolls preferred over one long scroll — less risk of fields being cut off
- Claude will flag any missing or partially visible fields before creating an entry

### Completion Sequence
1. Tristan confirms activation
2. Claude updates description with serials + signal data
3. Claude updates title with ✅✅ and outcome
4. Tristan copies description into FSL

### Pre-Activation Serial Load (Conversions & Installs)

When network switching is required for activation (e.g. connecting to CPE hotspot), load serials and coords into the calendar **before** switching networks:

1. Photograph CPE and router labels on arrival
2. Claude reads serials and pulls GPS coords
3. Claude updates calendar entry with serials, coords, and `Signal pending`
4. Tristan switches networks and activates
5. On reconnect, Tristan sends signal screenshot
6. Claude adds signal data and ✅✅, closes job

**Rationale:** Serials must be in the calendar before activation. Signal is recorded after — never hold up the job waiting for it.

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## Offline / No Connectivity Protocol

- Tristan enters data manually when Claude is unreachable
- On reconnect, Claude pulls calendar and sanity-checks all entries
- **When in doubt, check it out**

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## Location Verification (Activations & Swaps Only)

1. Pull Tristan's current GPS
2. Compare to calendar coords
3. Within ~1km — proceed
4. Over ~1km — **TAP THE BRAKES**, flag before touching anything

Not applicable for admin edits, repairs, or recoveries.

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## Communication Style

- Brief and military: Roger, Copy, Affirmative
- Canadian spelling
- Never name the carrier/platform in calendar entries

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## Quick Reference

Files archive: https://pi4-joiner-nvr-911dd8-jnas0-claude-skills.tunnel.ultra-port.com

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*Last updated: April 14 2026*